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Frequently Asked Questions
Everything you need to know about our organic baby garments, luxury materials, sizing, and boutique care.
Q.Are REXBEBE garments safe for sensitive newborn skin?
Yes, absolutely. Every piece in our atelier is crafted from GOTS-certified 100% organic cotton, natural unbleached flax linen, and hypoallergenic Mongolian cashmere. We use non-toxic, nickel-free snaps and natural mother-of-pearl buttons to safeguard delicate baby skin from irritation.
Q.How do I choose the correct size for a newborn or baby gift?
We recommend checking our detailed Size Guide. When buying a gift for a newborn, our "0-3 Months" or "3-6 Months" sizes are the most popular choices as they allow plenty of room for baby growth. We also offer free 30-day size swaps.
Q.How should I wash and care for organic cashmere and linen?
For our cashmere knitwear, hand washing in cool water with gentle baby-safe wool detergent and drying flat away from direct sunlight preserves the fibers best. Our organic linen and cotton onesies can be gently machine washed in a laundry bag on a delicate cycle.
Q.Does my order come with gift packaging?
Yes! Every REXBEBE boutique order arrives in our signature pastel gift box tied with satin ribbon. You may also include a custom complimentary gift note during checkout.
Q.What are your shipping timeframes and costs?
Domestic orders are delivered within 2-4 business days and are complimentary on purchases over LKR 20,000. Worldwide international express shipping takes 5-8 business days with DHL or FedEx.
Q.What is your return and exchange policy?
We offer an unconditional 30-day return and exchange policy on all unworn, unwashed garments with original tags intact. Contact our concierge to receive a complimentary prepaid return shipping label.
Have a question not answered here?
Our luxury styling concierge is available 7 days a week to assist with order inquiries, sizing, or nursery selections.